bk95 Privacy Policy — How We Handle Your Personal Data

1Introduction and Scope

This Privacy Policy ("Policy") describes how bk95 ("we", "us", or "the Platform") collects, uses, stores, and protects personal data provided by or generated by users ("you" or "Player") of the bk95 website and associated mobile interface. This Policy applies to all personal data processed in connection with your registration, account management, deposits, withdrawals, gaming activity, and customer support interactions on bk95.

By creating an account on bk95 you acknowledge that you have read and understood this Policy and you consent to the collection and use of your personal data as described herein. This Policy forms part of our Terms and Conditions. If you do not agree with this Policy, you must not register or continue to use bk95. We encourage you to read this Policy in full — it is written in plain language so you know exactly what we do with your information.

2Information We Collect

The following table summarises the categories of personal data bk95 collects, the source of that data, and the purpose for which it is collected:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data. If additional categories of data are collected in future (for example, if we introduce video-based KYC), this Policy will be updated accordingly and you will be notified before the change takes effect.

3How We Use Your Information

bk95 uses your personal data only for the purposes set out below. We do not use your data for any purpose that would be incompatible with the reason it was originally collected:

• To create and manage your bk95 account, including verifying your identity and age.
• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment methods.
• To fulfil our legal obligations under anti-money-laundering (AML) and know-your-customer (KYC) requirements.
• To provide customer support and respond to your queries, complaints, and requests in a timely manner.
• To monitor gaming activity for responsible gaming purposes, including enforcing deposit limits and self-exclusion requests.
• To detect, investigate, and prevent fraud, cheating, money laundering, and other prohibited activities on the platform.
• To send you transactional notifications (e.g. deposit confirmations, withdrawal status updates) and, where you have opted in, promotional communications about bk95 offers.

We will never use your personal data to make automated decisions that produce significant legal effects on you without first providing you with a clear explanation and the opportunity to request human review of that decision. All responsible gaming limits and self-exclusion measures applied to your account are the direct result of either your own request or our legal obligations — they are never applied arbitrarily.

4Legal Basis for Processing Your Data

bk95 processes your personal data under the following legal bases:

• Contractual necessity — processing your identity, contact, and financial data is required to fulfil our contract with you (i.e. to operate your account, process your transactions, and provide the services you have signed up for).
• Legal obligation — processing is necessary to comply with AML, KYC, and other applicable legal and regulatory requirements.
• Legitimate interests — processing technical and gaming activity data to detect fraud, maintain platform security, and improve service quality, provided these interests do not override your fundamental rights.
• Consent — sending you promotional communications about bk95 offers, bonuses, and seasonal promotions (e.g. BPL, Eid, Pohela Boishakh specials). You may withdraw this consent at any time by contacting support or adjusting your notification preferences in your account settings.

5Payment Data and Financial Information

When you make a deposit or request a withdrawal on bk95, your payment is processed directly by the relevant mobile financial service provider — bKash, Nagad, Rocket, or Upay. bk95 receives a transaction reference number and confirmation of the transaction amount from the payment provider. We do not receive, store, or have access to your mobile wallet PIN, full account number, or any payment credentials beyond the reference data needed to reconcile the transaction against your bk95 account.

All transaction records held by bk95 are stored securely and retained for a minimum of five years from the date of the transaction in accordance with our AML compliance obligations. Transaction records may be disclosed to relevant regulatory authorities or law enforcement agencies if required by law. bk95 does not use your financial data for any purpose other than those described in this Policy.

6Cookies and Tracking Technologies

bk95 uses cookies and similar tracking technologies to operate the platform, maintain your session, and analyse how players use the site so we can improve it. The following categories of cookies are used:

• Essential cookies — required for the site to function. These include session cookies that keep you logged in while you navigate the platform. These cannot be disabled without breaking core functionality.
• Performance cookies — collect anonymised data about how pages are used (e.g. which games load slowest on mobile data, which deposit flows are abandoned). This data is used to improve site speed and usability for Bangladeshi players on 4G.
• Functional cookies — remember your preferences such as language and notification settings so you do not have to re-enter them on every visit.
• Analytics cookies — help us understand aggregate usage patterns across the bk95 platform. Data collected through analytics cookies is aggregated and anonymised before analysis.

You can manage cookie preferences through your browser settings. Disabling essential cookies will prevent you from logging in or using core platform features. Disabling performance, functional, or analytics cookies will not prevent you from using bk95, but may reduce your experience quality. Note that our mobile interface is designed for Chrome and Safari on Android and iOS; cookie management steps vary by browser version.

7Sharing of Personal Data

bk95 does not sell, rent, or trade your personal data to any third party. We share personal data only in the following limited circumstances, and only to the minimum extent necessary for the stated purpose:

• Payment providers (bKash, Nagad, Rocket, Upay) — we share only the transaction reference data necessary to process your deposit or withdrawal. We do not share your gaming activity, balance, or identity documents with payment providers.
• Game providers (Pragmatic Play, Evolution Gaming, Spribe, and others) — when you play a game, the provider's platform receives your session token and bet data. Game providers process this data under their own privacy policies. They do not receive your contact details or payment information.
• Regulatory and law enforcement authorities — we will disclose personal data if required to do so by applicable law, court order, or a request from a competent regulatory or law enforcement authority. We will notify you of such a disclosure where we are legally permitted to do so.
• Service providers acting on our behalf — such as hosting providers, analytics platforms, and customer support tools, who process data strictly as instructed by bk95 and under contractual obligations that prohibit them from using your data for their own purposes.

Where data is shared with any third party, bk95 requires that party to maintain appropriate technical and organisational security measures to protect your personal data, and to process it only for the purposes for which it was shared. bk95 remains responsible for ensuring that any third-party processing of your data complies with the standards set out in this Policy.

8Data Retention

bk95 retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The following retention periods apply: account identity and contact data is retained for the duration of your account and for a minimum of five years after account closure; financial and transaction data is retained for a minimum of five years from the date of the transaction; gaming activity logs are retained for two years from the date of the activity; technical and session data is retained for twelve months from collection; customer support correspondence is retained for three years from the date of the last interaction.

When data is no longer required and there is no legal obligation to retain it, bk95 will securely delete or anonymise it. Anonymised data (where all identifying information has been stripped out) may be retained indefinitely for statistical and analytical purposes, as it no longer constitutes personal data. If you request deletion of your account and personal data, we will confirm what data we are legally required to retain and for how long, and will delete everything else within 30 days of your request.

9Your Rights Over Your Personal Data

You have the following rights in relation to the personal data bk95 holds about you. To exercise any of these rights, contact our support team at [email protected]. We will respond to all valid requests within 30 days:

• Right of access — you may request a copy of all personal data bk95 holds about you.
• Right to rectification — you may request correction of any inaccurate or incomplete personal data.
• Right to erasure — you may request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention obligations.
• Right to restrict processing — you may request that we limit how we use your data while a dispute or verification is in progress.
• Right to data portability — you may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to withdraw consent — where processing is based on your consent (e.g. promotional communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

bk95 will not charge a fee for handling data rights requests unless the request is manifestly unfounded or excessive, in which case we may charge a reasonable administrative fee or decline the request with written explanation. We may need to verify your identity before processing a data rights request to ensure we are not disclosing personal data to an unauthorised party.

10Security Measures

bk95 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption on all data transmitted between your device and bk95 servers; encrypted storage of sensitive account data at rest; strict access controls limiting who within the bk95 organisation can view personal data; regular security audits and penetration testing of the platform; and staff training on data protection and security best practices.

Despite these measures, no internet transmission or electronic storage system is completely secure. In the unlikely event of a data breach that is likely to result in a high risk to your rights and freedoms, bk95 will notify you without undue delay and will take all reasonable steps to mitigate the impact of the breach. We will also notify the relevant authorities as required by law. If you believe your bk95 account has been compromised, please contact [email protected] immediately.

11Children and Minors

bk95 is strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will delete that data immediately and close the associated account without notice. If you are a parent or guardian and believe that a minor has registered on bk95, please contact our support team immediately at [email protected] so we can investigate and take appropriate action.

12Third-Party Links

The bk95 platform may contain references to third-party services such as game providers and payment processors. While bk95 takes care to partner with reputable third parties, we have no control over and accept no responsibility for the privacy practices of those third parties. We encourage you to read the privacy policy of any third-party service you use in connection with bk95. This Privacy Policy applies solely to data collected and processed by bk95.

13Changes to This Privacy Policy

bk95 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. Where a change is material — for example, if we begin collecting a new category of personal data, or if we change the legal basis on which we process your data — we will notify registered users via email or on-site notification at least 14 days before the change takes effect. Non-material changes (such as typographical corrections or clarifications that do not alter the substance of any provision) may take effect immediately.

The current version of this Privacy Policy is always available on this page. The "Last updated" date at the top of this page reflects when the most recent change was made. Your continued use of bk95 after any update to this Policy constitutes your acceptance of the revised Policy.

14Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to how bk95 handles your personal data, please contact our support team. We are available 24 hours a day, 7 days a week and aim to respond to all privacy-related enquiries within 3 business days.

Email: [email protected]